Privacy and Cookies

Privacy and Cookies. ……………………………………………………………………………………………………………………………………………………………………………………………………………………..1

Website Privacy Statement ………………………………………………………………………..…………………………………………………………………………………..………………………………………3

What information we hold about you and where we obtain this from.. ………………………………………………………………………..…………………………………..3

How we use your personal data and the lawful basis for doing so. ………………………………………………………………………..…………………………………………..4

Your Rights ………………………………………………………………………..………………………………………………………………………..………………………………………………………………………..…………5

Disclosures to third parties ………………………………………………………………………..………………………………………………………………………..…………………………………………………..6

How we contact you about other products and services ………………………………………………………………………..………………………………………………………………..6

Cookie Policy. ………………………………………………………………………..………………………………………………………………………..………………………………………………………………………..…….6

Information about website visits ………………………………………………………………………..………………………………………………………………………..…………………………………………….6

Third Party Cookies. ………………………………………………………………………..………………………………………………………………………..……………………………………………………………………….7

How do you change your cookie settings. ………………………………………………………………………..………………………………………………………………………..………………………….7

Changes to this policy. ………………………………………………………………………..………………………………………………………………………..……………………………………………………………….7

Website Privacy Statement

This is the Privacy Policy of UK Service Plan, Company registration number: 13225650, whose registered office is at 91 Princess Street, Manchester, M1 4HT.

This Privacy Policy sets out how we will collect and process your personal data and provides certain legal information to show your legal rights regarding the handling and processing of your data.

UK Service Plan Ltd is the controller of your personal data – if you need to contact us regarding the processing of your personal data you can contact us at:

Post: Customer Services, 91 Princess Street, Manchester, M1 4HT

Email: [email protected]

Telephone: 0330 880 1657

What information we hold about you and where we obtain this from

The personal data that we collect about you includes the following information:

Personal data such as your name, address, contact details that you provide to us in person, via our website or by telephone.

Financial details, such as your bank account.

Information about your use of our website such as your IP address, which is a unique number identifying your computer, including personal data gathered using cookies.

We collect your personal data from you when you enquire for our Service Plans, when we set up your Service Plan, and when we make changes to your Service Plan for you. This may also involve the collection of data from or about others who are associated with you and your Service Plan such as other persons named on your Service Plan.

We also collect data from data brokers where we have a legitimate interest and data from data brokers where you have given your explicit consent for your data to be provided to us and for us to contact you via telephone, email or SMS regarding our products. You can withdraw your consent at any time by contacting us on the address shown above.

How we use your personal data and the lawful basis for doing so

Purposes for which we process your personal data	The basis on which we can do this (this is what the law allows)
In order to perform our contractual obligations to you.	To deliver the Service Plan or service provided under the contract,
Your details may be used by us to market and promote other our products and services.	The processing is needed to pursue our legitimate interest in operating our business. You can object to this contact at any time.
To administer your account, including financial transactions for your Service Plan	The processing is needed in connection with any contract that you may enter into with us.
To service providers / service engineers to undertake the repair to your appliance and to provide us with relative technical information.	This process is needed to enable us to fulfil our contract with you and arrange a repair.

To assist in the prevention and reduction of fraud and other financial crime	The processing is needed for us to comply with our legal requirements
In the interests of security and to improve our service, telephone calls you make to us will be monitored and/or recorded	The processing is needed to pursue our legitimate interest in the management and operation of our business
To meet the requirements of any relevant regulator or dispute resolution provider	The processing is needed to enable us to fulfil our regulatory and legal requirements.
To enable us to market and promote similar products and services to those you have already received.	The processing is needed to pursue our legitimate interest in operating our business. You can withdraw your permission at any time.
To enable us to carry out profiling analysis to help us develop our products/services and to better understand our customers and prospective customers. We will ensure that any data will be anonymised.	The processing is needed to pursue our legitimate interest in operating our business
To assist with training and prevent fraud telephone calls are recorded.	The processing is needed to pursue our legitimate interest in operating our business.

Your Rights

We will only store your data for as long as is necessary to comply with the requirements of your Service Plan contract and any legal obligations or lawful processing conditions that may exist as a result.

You can ask us to:

Provide a copy of your personal information that we hold about you.
Right to be forgotten and have all the data that we hold about you erased.
Ask us to correct or delete unnecessary or inaccurate personal information.
Object to any automated decision, including profiling which may have been used.
Restrict or to object to the use of your personal information at any time.
Where we rely on your consent to use your personal information, you can withdraw that consent at any time.
Provide your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller.
The right to make a complaint to the Information Commissioner’s Office. For more information, please visit ico.org.uk

Disclosures to third parties

We may pass your data to other organisations such as auditors, external consultants, credit providers, banks, regulators, repairers and appliance suppliers to enable us to fulfil the contract and meet our regulatory requirements.

How we contact you about other products and services

We will use your personal data to let you know about similar products and services that could be of interest to you. This is based on the “soft opt-in” set out under the Privacy and Electronic Communications Regulations.

Depending on your preference, we may contact you by post, telephone or e-mail. You will be given the option to stop receiving any communications from us in this regard at any time. However, please note that this will not affect us contacting you about the servicing of products that you have specifically requested from us.

You can change or remove your consent at any time.

Cookie Policy

What information do we collect?
We may collect, store and use the following kinds of personal data:

information about your visits to and use of this website;
information that you provide to us via or online contact forms.

Information about website visits
We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, for marketing purposes, and to improve the website’s usability. We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may send a cookie which may be stored on your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to recognise your computer when you visit our website, and to personalise our website for you. Most browsers allow you to refuse to accept cookies but this will, however, have a negative impact upon the usability of many websites.

We may also use the information for marketing purposes and to improve the website’s usability.

Third Party Cookies
Pages with embedded content from the online chat, Tidio, other websites such as Facebook and Instagram, may present cookies. UK Service Plan Ltd does not control the dissemination of these cookies. You should check the relevant third-party website for more information about these.

How do you change your cookie settings
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org or www.aboutcookies.org .

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

tracking cookies.

Cookie name

Description

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These are Google Analytics cookies and we use them to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports. You, can opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout?hl=en